The Mystico

Mystery Audit And Customer Experience Solutions

Begin your journey to enhance customer experience with us now!

Customized Solutions

We provide a variety of advanced solutions, personalised to best-fit each client’s specific problems and objectives

Small Business

In this age of cut-throat competition, small-businesses should definitely consider a mystery audit to stand out and build a successful brand

24/7 Support

We value our clients and their needs, hence provide them timely, accurate and 24/7 assistance

About Us

Discover The World of Mystery Audit

The Mystico is one of the most advanced mystery audit and customer experience measurement companies. At The Mystico we are enthusiastic about helping your team in delivering a superior experience for your customers at every check-point. We plan and design performance measurement programs to meet every client’s specific objectives which help in protecting the brand’s reputation and also delight the customers.


expert-curated questionnaires


registered mystery auditors

Our Services

What We Offer

Ensuring standardization and best-in-class service delivery requires a constant focus on customer experience measurement and analysis. Explore our offerings.

Product Audit

An in-depth analysis of a product’s strengths and weaknesses from the customer’s perspective

Retail Audit

A complete walkthrough of the retail stores and assessment of the reality on-ground

Market Research

3 step process of collecting, analysing and interpreting information by expert researchers, offering comprehensive insights

Customer Experience

Provides cognizance into overall customer satisfaction at every step for your business

Online Audit

A detailed evaluation of your online business like product visibility and user accessibility


We, at The Mystico, have impacted our clients’ business positively. Here’s what our clients have to say about us.

Each mystery audit brought forth opportunities for us to improve our processes. It had been difficult to get an accurate understanding of our customer satisfaction, but The Mystico made it easy to pin down those ideas and implement real changes in our business.

Customer Experience Executive Retail

Very professional, always available for support, great report. Special pricing for small businesses is highly personalized and attractive!

Founder Small Business

    Our Experience

    Expertise Across
    Multiple Industries

    We are one of the most advanced Mystery Auditing companies, based in India. With industry-experts on our team, we have worked with reputed clients in various industries to analyze their strengths and weaknesses in terms of customer satisfaction.

    Start prioritizing customer experience today!

    Customers are no longer committed to a product or a price. Instead, their loyalty is based on the company because of the experience they receive. We, at The Mystico, strive to improve your customer experience, enabling you to generate greater revenue.


    Read Our Blogs

    Get yourself acquainted with all the necessary information regarding mystery auditing.
    Also get a glimpse of how we at The Mystico can help your business thrive.

    Let’s explore Mystery Audit

    Let’s explore Mystery Audit

    In today's world, multiple companies are selling similar products. But, some gain positive reviews, while others don't. Ever wondered

    How can mystery audit help enhance customer satisfaction?

    How can mystery audit help enhance customer satisfaction?

    Worried about the customer reviews? The customer's perception is the reality of the business. Having a satisfied customer can

    Why is it important to measure customer satisfaction?

    Why is it important to measure customer satisfaction?

    It has been estimated that poor customer service is costing businesses more than $75 billion a year. The overwhelming