The Mystico

About Us

Discover The World of
Mystery Auditing

The Mystico is one of the most advanced mystery audit and customer experience measurement companies. At The Mystico we are enthusiastic about helping your team in delivering a superior experience for your customers at every check-point. We plan and design performance measurement programs to meet every client’s specific objectives which help in protecting the brand’s reputation and also delight the customers.


expert-curated questionnaires


registered mystery auditors

Start prioritizing customer experience today!

Customers are no longer committed to a product or a price. Instead, their loyalty is based on the company because of the experience they receive. We, at The Mystico, strive to improve your customer experience, enabling you to generate greater revenue.

Who We Are

Our Ideology

A happy customer might tell a friend but an unhappy one might broadcast it. We strive to make the customer experience process smooth by articulating improved delivery of products and services. We are the consultants that every customer loves and every client wants.

Our Mission

We are on a path to help clients enhance customer satisfaction, using a tool called mystery audit, and maximise their revenue and growth.

Our Vision

We aspire to make every step of customer experience magnanimous and ensure consistent and affirmative growth of business.


We, at The Mystico, have impacted our clients’ business positively. Here’s what our clients have to say about us.

Each mystery audit brought forth opportunities for us to improve our processes. It had been difficult to get an accurate understanding of our customer satisfaction, but The Mystico made it easy to pin down those ideas and implement real changes in our business.

Customer Experience Executive Retail

The mystery audit report gave us an in depth analysis of customer experience; they helped us acquire every minor detail of product development. It was then easy to implement changes that led to an increase in revenue.

Head of Learning (Product) Ed-Tech

Very professional, always available for support, great report. Special pricing for small businesses is highly personalized and attractive!

Founder Small Business

The team worked very closely with us to understand our needs and curated questionnaires accordingly. Have seen visible improvements since the first audit.

Founder/CEO Automobile

    Our Experience

    Expertise Across
    Multiple Industries

    We are one of the most advanced Mystery Auditing companies, based in India. With industry-experts on our team, we have worked with reputed clients in various industries to analyze their strengths and weaknesses in terms of customer satisfaction.