The Mystico

Our Services

What We Offer

Ensuring standardization and best-in-class service delivery requires a constant focus on customer experience measurement and analysis.
We provide a variety of advanced solutions, personalised to best-fit each client’s specific problems and objectives.

Product Audit

An in-depth analysis of a product’s strengths and weaknesses from the customer’s perspective. A process used to evaluate the overall performance of the products in different stages of development

Retail Audit

A complete walkthrough of the retail stores and assessment of the reality on-ground, highlighting the gaps between actuality and expectations

Market Research

3 step process of collecting, analysing and interpreting information by expert researchers, offering comprehensive insights

Customer Experience

Provides cognizance into overall customer satisfaction at every step, using customised questionnaires, and captures loopholes in the process

Display Audit

Assesses impact of in-store product placement on target customers and identifies prospective promotional strategies

Online Audit

A detailed evaluation of e-business - product visibility, brand identification, user accessibility, website interaction and everything in between

Why Choose Us

We Are The Best

The Mystico endeavors to provide exclusive, advanced and customized solutions to the clients to guarantee maximum returns.

Experts-curated questionnaires

Experts-curated questionnaires specific to the client’s requirements and industry trends

Customized solutions

Every company is unique. No one-size-fits-all approach but tailor-made solutions for all clients

Wide exposure

Experience in 8+ industries across 100+ cities in India

Huge database of auditors

30K+ mystery auditors across the country with diverse demographics and characteristics

Our Expertise

Industries

The Mystico provides qualitative and quantitative insights to every business where there is a customer-company interaction, across various industries.

Hospitality/F&B

Evaluate critical aspects of guest experience at your hotel, restaurant, resort, spa, etc. to highlight operational inefficiencies in your business

Retail

Get a detailed analysis on the in-store personnel behavior, interaction, compliance to company policies and various other parameters

Banking

Scrutinize the operations of your bank including personnel behaviour, knowledge and adaptability, and the overall banking experience

Automotive

Get your business audited for staff interaction & product knowledge, sales process adherence, cross-sell/up-sell, showroom appearance, billing process, etc.

E-Commerce

Understand overall perception of the website and quality of service support, reveal flaws and unlock new opportunities to level up the customer experience

Entertainment

Get a comprehensive and real-time analysis of specific requirements on routine quality audits for malls, theatres, parks, etc.

Yours

Get in touch and we will definitely have a solution for you!

The Process

Mystery Audit Process

The Mystico provides qualitative and quantitative insights to every business where there is a customer-company  interaction, across various industries.

Goal identification

Objectives of the audit are defined, questionnaire is customised and ideal auditors are shortlisted, basis client’s target demography

Data collection

Our trained auditors then conduct the audit by going through the entire customer experience process, disguised as bonafide customers, and fill out the detailed questionnaire

Quality checks

The auditors are assisted throughout the process and survey responses are analysed in real-time to run quality-checks and identify any shortcomings

Final output

QC’ed responses are then analysed and interpreted by experts; final report with findings and recommendations is presented in a condensed, easy to interpret format, enabling clients to take actionable steps to achieve the goals