In today's world, multiple companies are selling similar products. But, some gain positive reviews, while others don't. Ever wondered
January 15, 2021
It has been estimated that poor customer service is costing businesses more than $75 billion a year.
The overwhelming majority of consumers say they like to shop for brands that treat them like valued customers instead of just numbers. Not just that — they also like buying from companies that care to know how they use their products and services, consistent with a recent study by Salesforce.
Thanks to online shopping, it’s no surprise that customers are becoming more informed about what alternatives they have while shopping , which is why they feel less restricted to being loyal to a selected brand.
Worldwide, 67% of people have started believing that customer service as a whole is improving.
Brands can convert consumers with an excellent customer experience; that’s increasingly becoming public knowledge.
More specifically, personalization can make an excellent difference. It has been seen in studies that 33% of customers who abandon a business relationship do so because of lack of personalisation.
Customers are the reason why your company exists. They are the life-blood of your business.
A happy customer might tell a friend but an unhappy one will tell the world. The reason for which personalisation has become crucial, to make the customers onboard satisfied!
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